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Managed security & IT operations

One team for 24×7 security and IT operations at a multi-site manufacturer

How Provate brought SOC, NOC, service desk, identity and security engineering together for a manufacturer where a threat can stop production as well as expose data.

Overview

Client
North American paperboard packaging manufacturer
Industry
Pulp, paperboard and packaging manufacturing
Location
United States, with multiple production sites
Engagement
Managed SOC, IT operations and security engineering

Results at a glance.

24×7SOC, NOC and service desk coverage
1integrated team replacing separate vendors
4threat categories triaged continuously
IAMidentity and security engineering in the same engagement
Three hand-offs became one team.
BeforeSeparate functions, separate picturesSecurityIT operationsService deskClientIT teamCarriersThree escalation pathsAfterOne team, one picture, around the clockOne Provate team24×7SOCNOCService deskIdentity and securityengineeringOne escalationpathClientIT teamCarrier escalations handled by us

In their words

“Provate has been instrumental in improving our IT operations, SOC, and Security Operations services. Their integrated Service Desk and NOC have helped us reduce downtime, improve response times, and strengthen security. The proactive monitoring has made a real difference, allowing us to identify and address security threats before they impact production. Their expertise in security operations, including threat detection, incident response, and compliance, gives us confidence that our systems are always protected. Additionally, their support in SOC functions and services like IAM and Security Engineering has significantly bolstered our security posture. We truly appreciate their partnership and the value they bring to our business.”
Director of IT & Security, North American paperboard packaging manufacturer

The challenge

Business challenges.

Running plant-floor and corporate IT side by side, the client faced a steady stream of threats that needed fast, accurate triage every day:

  • Malicious and unclassified script activity across endpoints, needing continuous triage rather than periodic review
  • Employee credentials exposed in third-party breaches, needing a reset before they could be used for account takeover
  • Phishing emails reaching the workforce often enough to need a standing triage process
  • Blocked malicious websites and attachments that still needed checking for related activity
  • IT operations and security handled as separate functions, without a shared picture
  • Internal engineers losing time chasing telecom carriers to resolve circuit outages

Why it mattered

For a manufacturer, an unresolved threat carries a dual risk: data or account compromise, and operational disruption if activity reaches systems connected to production. That raises the bar for triage speed and accuracy well beyond a typical office environment.

The solution

What we delivered.

  • Took over day-to-day staffing and operation of the client’s SOC, running it on their behalf around the clock
  • A shared analyst pool that applies attack patterns seen across clients and adds surge capacity during major incidents
  • An integrated service desk and NOC alongside the SOC, so IT and security work from one shared picture
  • Exposed-credential alerts correlated with identity systems to drive rapid password resets, with identity and access management part of the same engagement
  • Standing phishing triage with mailbox-wide containment, plus validation of every blocked web and attachment event
  • Threat intelligence enrichment across every alert category to speed up triage
  • Carrier and vendor escalation management for circuit outages, with real-time alerts in the client’s collaboration tools
  • Ongoing security engineering that strengthens endpoint and identity controls alongside alert response

Approach

Frameworks

  • MITRE ATT&CK
  • NIST Cybersecurity Framework

Coverage

  • Endpoint and script-based threats
  • Exposed credentials and identity
  • Phishing and email threats
  • Blocked web and attachment events

Operating model

  • 24×7 SOC, NOC and service desk
  • Shared analyst pool with surge capacity
  • Security engineering and IAM in one engagement

Business outcomes

Outcomes as reported by the client:

Operational resilience

  • Reduced downtime and faster response times through the integrated service desk and NOC
  • Security threats identified and addressed before they impact production
  • Internal engineers freed from carrier escalations

Security posture

  • Significantly stronger security posture through IAM and security engineering support
  • Confidence that systems are protected through threat detection, incident response and compliance support
  • Blocked threats investigated for related activity

Operating model

  • One integrated team replacing separate, disconnected functions
  • Identity and security operations working in lockstep
  • Round-the-clock coverage without the client building its own SOC team

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