Operate
Services / Operate
ServiceNow consulting & implementation
Implementation, integration and optimization across the ServiceNow platform, from ITSM foundations to security and customer workflows.
The challenge
ServiceNow pays off when the processes, data and integrations behind it are right. Many instances are under-configured, over-customized or out of date.
What you get
A platform your teams actually use.
A platform that fits how you work
ITSM, ITOM, ITAM and CSM configured around the way your teams already work.
A CMDB you can trust
Service mapping and asset data that reflect what is actually running.
Upgrades without drama
Planned upgrades and regular optimization keep your instance current and fast.
Services
What's included.
- IT Service Management (ITSM)
- IT Operations Management (ITOM)
- CMDB & service mapping
- IT Asset Management (ITAM)
- Security Operations (SecOps)
- Customer Service Management (CSM)
- Integration & automation development
- Platform upgrade & optimization
How we deliver
How we deliver projects.
- 1
Assess
Instance health check: processes, data quality, customization and integrations.
- 2
Design
Target processes and a CMDB model built around your critical services.
- 3
Implement
Configured in releases, with integrations, testing and training.
- 4
Optimize
Upgrades, clean-up and improvements measured against user experience.
In practice
What this looks like.
ITSM foundation on ServiceNow
Email-and-spreadsheet ticketing replaced with ServiceNow ITSM, a clean CMDB and integrations to monitoring tools.
ServiceNow upgrade and clean-up
A heavily customized instance brought back toward standard, upgraded and made easier to maintain.
Start here
ServiceNow instance health check.
We review your instance’s processes, data quality, customizations and integrations.
Request a ServiceNow instance health checkWhat you get
- Findings ranked by risk and effort
- Customizations to retire
- An upgrade and improvement roadmap